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Getting more Google reviews

Positive review responses: examples to copy

Eleven replies to five-star Google reviews that a tradesman can copy and adapt, with a few rules for keeping them short and specific.

The getmitch team 3 min read

Reply to a positive Google review within a day or two, in two or three sentences, using the customer's first name and one detail about the job. That is all a good reply needs. The 11 examples below are written for tradesmen and are meant to be changed, not pasted as they are.

Google's own help page says to keep replies professional, polite and short, to be specific rather than send a generic thank-you, and not to use replies to push deals. It also says positive reviews and helpful replies can help a business stand out. It does not give weightings, so treat replies as good manners that also help.

The rules in four lines

  1. Use the first name on the review.
  2. Mention the actual job.
  3. Say thank you once, then stop.
  4. Sign off with your name.

Examples are made-up businesses and customers.

Examples for a short review

For reviews that say "Great job" or just leave stars with no text.

Five stars, no text

Thanks Priya, glad the new boiler's working well. If you have any problems with it, give me a ring. Dave, Calder Heating

One line of praise

Cheers Mo, that's kind of you. It was a pleasure fitting the radiators, and the dog was very supervisory. Dave

Quick and tidy

Thank you Gareth. Leaving the place as we found it matters to us, so it's good to hear it showed. Dave, Calder Heating

Examples for a longer review

When the customer has taken time to write. Pick up one thing they said.

Customer praised communication

Thanks Sian, really appreciate you taking the time to write this. We always say we'd rather ring too often than not at all, and it's nice to hear that came across. Glad the bathroom turned out how you wanted. Dave

Customer mentioned a problem you solved

Thank you Ian. The leaking stopcock was a nasty surprise when we opened up the wall, so thanks for being patient while we sorted it out. Hope the kitchen is a pleasure to use. Dave, Calder Heating

Customer named an apprentice or a colleague

Thank you Alice. I'll pass this on to Tom, he'll be made up. He did a lot of the careful work on your floor. Dave

Examples by situation

Emergency call-out

Thanks Raj. Waking up to no heating in January is miserable, so glad we could get you warm again that same day. Hope it stays on. Dave

Repeat customer

Thanks Linda, always good to be back. Appreciate you calling us again for the guttering. Dave, Calder Heating

Recommended by a neighbour

Thank you Chris. Say thanks to Margaret next door for the recommendation. Hope the new consumer unit gives you no bother. Dave

Landlord with several properties

Thanks Paul. Good to be looking after the lettings. Let me know when the next flat needs doing. Dave, Calder Heating

Review with a small criticism but four stars

Thank you Farah. Sorry we ran 45 minutes late on the first day. We'll be better at ringing ahead. Glad you're pleased with the finish. Dave

Tip: Vary them

If every reply in your list is word for word the same, people notice. Change the name, the job and one detail each time. Two minutes of effort is worth it.

What to avoid

  • Selling in the reply. Do not push a service or an offer. Google's guidance says to stay conversational rather than promotional.
  • Private details. Do not put the customer's address, phone number or what you charged in a public reply.
  • Over-the-top replies. "We are absolutely thrilled and honoured" sounds like a call centre. Say what you would say on the doorstep.
  • Keyword stuffing. "Thanks for choosing the best emergency plumber in Leeds" reads badly and does not help you. Say the job.
  • Ignoring the middling ones. Three and four-star reviews deserve a reply too.

Making it routine

Check for new reviews once or twice a week, reply while the job is fresh in your mind, and move on. If a review is not a good one, use our guide on how to respond to a bad review. If you are still building up reviews in the first place, start with how to get more Google reviews and how to ask for a Google review.

Plan: Drafted for you

On the Local and Complete plans, Mitch drafts a reply to every Google review. You can edit it, and nothing posts until you approve it. See [review requests and replies](/uk/platform/reviews) and [pricing](/uk/pricing).

Sources

Checked 9 October 2026.

Never leave a review unanswered again

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Questions answered

Should I reply to every positive review?
Yes where you can. A short reply shows the review was read and that someone is looking after the business. Google's help page says positive reviews and helpful replies can help a business stand out.
How long should a reply be?
Two or three sentences. Google's guidance is to keep replies professional, polite and short.
Should I use the customer's name?
Use their first name as shown on the review, and mention the job. Avoid adding anything private such as their address.
Can I offer a discount in a reply?
Don't use replies to push deals. Google's help page says to stay conversational rather than promotional.
How soon should I reply?
Within a day or two is a good habit. There is no deadline from Google.
Should I copy and paste the same reply every time?
Use a template as a start, then change the name and one detail about the job. Identical replies under every review look automated.

Try it on your next job.

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