Search your business name on Google or Google Maps. The reviews sit in the panel on the right (or under the map on a phone). For the owner's view, with reply buttons and notifications, sign in to the Google account that manages your Business Profile and open your reviews from there.
If you're after reviews you wrote as a customer, that is a different spot, covered further down.
See your business's reviews as the owner
- Sign in to the Google account that owns or manages your Business Profile.
- Search your business name, or go to your profile through Google Maps.
- Open the reviews. You'll see star ratings, the written comment, the date, and a reply option under each.
Google's help says your reviews show next to your profile in Maps and Search. Google's menus shuffle every so often, so if the exact button names are different, look for Reviews, Read reviews or Manage reviews on your profile.
If you can't see the owner options, you are probably signed in to the wrong account. A lot of tradies set up the profile years ago on a personal Gmail and forgot. Check who has access in your profile's settings.
Turn on notifications
You find out about a bad review faster if you get an alert when it lands. Google's help page for replying doesn't cover notifications, so look in the profile's own settings for what is available. Don't rely on checking by hand, because a one-star review that sits unanswered for a week looks worse than the review itself.
See the reviews you wrote
Open Google Maps, tap your profile picture, and go to your contributions. Reviews you've written are listed there. From each one you can edit or delete it. People often search this because they want to take down an old review, or they can't remember which business they reviewed.
The real problem: reviews live in more than one place
Google is only one stop. A tradie in Australia usually has reviews scattered over:
- Facebook recommendations
- hipages, Oneflare or ServiceSeeking, if you're on them
- True Local or other directories
None of these feed into each other, so each one needs its own check.
A simple routine works better than a tool:
Pick one day a week
Friday arvo, 10 minutes. Same time every week.
Check Google first
It is where people see you when they search for your trade, so reply here first.
Then Facebook and any lead platform
Reply on each. Where a customer is on Facebook but not Google, nudge them with your review link next time.
If you only do Google well, that's still a good result.
Get customers to the right place
The best place to send customers is the one you can reply on and the one that shows when people search for you, which is Google. Use the free review link generator to make a direct link and QR code, and see how to find your Google review link if you want the manual route.
Tip: Reply to the good ones too
Replies are public. A short reply to a four or five-star review shows you read them. We have copy-and-paste examples in the posts on [positive review responses](/au/blog/positive-review-responses) and [bad reviews](/au/blog/how-to-respond-to-a-bad-review).
If a review you expected isn't there, read why isn't my Google review showing up.
Taking the checking off your plate
Mitch is built so you aren't hunting for reviews between jobs. On the Local and Complete plans it drafts replies to the reviews on your Google profile for you to edit. The Local plan also includes an inbox, so you can look at it from the ute instead of opening a browser.
Plan: What Local adds
Review requests 24 to 72 hours after the job, AI-drafted replies and an inbox. Review asks need the customer's mobile number and a consent tick. See [pricing](/au/pricing) or the [reviews page](/au/platform/reviews).
The full system for building up reviews is in how to get more Google reviews, and the rest of the series is in the Google reviews hub.
Stop checking five places
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