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The getmitch blog
Plain-spoken advice for Aussie tradies on Google reviews, your online listing, getting found locally and keeping socials ticking over.
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Latest posts
Why buying Google reviews backfires
People search for how to buy Google reviews in Australia. Here is why it breaks Google's rules, can breach the Australian Consumer Law, and what to do instead.
Getting more Google reviewsReview management for trades: what you need and what you don't
Most tradies need four things from review management software, and they cost a lot less than the enterprise tools. Here is how to tell what's worth paying for.
Getting more Google reviewsHow to see all your Google reviews in one place
Where to find your Google reviews as a business owner, how to see ones you've written yourself, and how to stop checking five places every week.
Getting more Google reviewsWhy isn't my Google review showing up?
A review that has not appeared is usually still being checked, filtered or posted to the wrong listing. Here is how to check which, and what to do about it.
Getting more Google reviewsDo Google reviews help SEO?
Reviews feed Google's local ranking through prominence, so yes for Maps. For your website's own rankings, Google doesn't say the same.
Getting more Google reviewsCan you delete a Google review? And how to report fake ones
You can't delete a customer's review yourself. You can report it, and Google removes it only if it breaks its policies. Here is how, and what to do when it stays.
Getting more Google reviewsPositive review responses: examples to copy
Short, specific reply examples for 5 star Google reviews, written for tradies, plus the rules for what to leave out.
Getting more Google reviewsHow to respond to a bad review (with examples)
A calm, short public reply to a bad Google review protects your reputation more than the review hurts it. Here is how to write one, with examples for common tradie complaints.
Getting more Google reviewsHow to ask for a Google review: text, email and face-to-face scripts
Word-for-word scripts for asking customers for a Google review by text, email and in person, with the Google and Spam Act rules in plain English.
Getting more Google reviewsGoogle review QR codes: how to make one and where to put it
A QR code that opens your Google review box is useful if it is in the right place and printed big enough to scan. Here is how to make one and where tradies should put it.
Getting more Google reviewsHow to find your Google review link and share it
Your Google review link opens the review box for your business in one tap. Here is where to find it, how to test it, and how to send it so customers use it.
Getting more Google reviewsHow to get more Google reviews (a system, not begging)
Most tradies get reviews in bursts, when they remember to ask. Here is a simple system that asks every customer, every job, without chasing anyone.
Try it on your next job.
Start the trial, take a photo when you finish tomorrow's job, and see what Mitch does with it.