To see every Google review for your business, sign in to the Google account that manages your Business Profile and open the reviews section. That list shows all public reviews, newest first, and lets you reply from the same screen. If you only need a quick look, search your business name on Google and open the review panel.
Here's how to do both, how to sort and find the one you want, and how to keep an eye on new ones without checking your phone constantly.
As the owner: your Business Profile
Sign in to the right account
Use the Google account that is an owner or manager on the profile. If you can't see the reviews tools, you're probably signed in with a different account.
Open your profile and choose Reviews
Search your business name while signed in, or go to Google Business Profile and open your profile. Choose the option to read reviews. Google's help page links a "Manage your reviews" page for this.
Scroll, sort and reply
You'll see every public review with the reviewer's name, rating, date and text. Reply from here. Replying is the main job: Google's guidance is to keep replies polite, short and relevant.
Google moves menu names around, so look for the idea: your profile, then reviews.
What you'll see
- The review text and star rating
- The date, so you can spot gaps
- Whether you've replied
- A report option, for ones that break the rules (see can you delete a Google review)
As the public: search your business name
Search your business name on Google or Maps. The profile panel shows your star average and review count. Open the reviews to read them like a customer. It's worth doing every few months: it's the version that decides whether someone calls.
When you do, look for:
- The newest review date. Is it last week or last year?
- Unanswered reviews, especially bad ones
- Whether the reviews mention the jobs you want more of
Reviews you wrote yourself
If you mean the reviews you've left for other places, those live in your own Google Maps account under your contributions. Menu labels vary. Look for your profile and your reviews.
Reviews that seem to be missing
If you think a review should be there and isn't, two things happen. New reviews can take a while to appear, and reviews that break policy are removed. Rather than guess, work through why isn't my Google review showing up.
Reviews on other sites
Google isn't the only place customers write about you. Yelp, Facebook, Angi and Nextdoor each hold their own. You read them in each platform's account, and there's no single Google screen for them. For Yelp specifically, see how to respond to Yelp reviews.
A small trade business can usually get by with this routine:
- Check Google reviews once a week.
- Check Yelp or Angi if you have a listing that's active.
- Reply to every new review.
Put it on the calendar. Reply within a day or two while the job is still fresh for the customer.
Weekly review check (paste into a calendar reminder)
Staying on top of new reviews
Google offers notification settings on a profile, but the options change, so do not build a process on them. A weekly check is a reliable fallback. If you want to ask for more of them, read the pillar guide on getting more Google reviews, and use the review link generator for your link.
For wording on replies, positive review responses and how to respond to a bad review have scripts.
Tip: Share the ones that name your crew
When a review names a tech or a job, send it to the person. It costs nothing and it's the part of the job they see least.
Plan: Replies drafted for you
Local ($189 a month) drafts a reply to every review on your Google profile, and you edit and approve before anything posts. It also sends customers a review link after each job. Free trial, no card. See the [review requests page](/us/platform/reviews).
More in the reviews hub.
Never let a review sit unanswered
Mitch drafts the reply. You approve it.