Delete your Mitch data
Email hello@getmitch.ai from your account email and we will delete your account and data within 30 days: your jobs, photos, drafted and published post records, inbox history, and every stored connection token. We keep only what tax law requires (invoices).
If the email you're writing from is the same one on your account, that's enough. If it's a different address, we may ask you to confirm from the original address before we delete anything - this is to stop someone else from wiping your account.
Facebook and Instagram data
If you disconnect Facebook or Instagram in Mitch's Settings, we immediately delete the stored access tokens and account mappings for that connection and revoke Mitch's access with Meta.
If you remove Mitch from your Facebook or Instagram settings instead, Meta sends us a deletion request automatically. We delete the stored tokens and account mappings for your accounts and Meta receives a confirmation code with a status link you can check at any time.
What we delete on a Meta deletion request:
- the encrypted access tokens for your Facebook Page and Instagram account
- the stored identifiers linking those accounts to your Mitch business
Content that stays: posts already published to your own Page or Instagram account (they are yours, on your accounts), and your own job photos and records inside Mitch, which are covered by the account deletion above.
What we can't pick out individually
- Aggregated analytics. Google Analytics holds page-view counts, referrers, and similar aggregate data that isn't tied to you individually. We can ask Google to delete a specific Client ID; email us if you want this.
- Server logs. Cloudflare keeps short-term request logs (IP, user agent, URL, time). These roll over within 30 days.
- Records we have to keep. If a deletion would conflict with legal, tax, or fraud-prevention obligations, we keep the minimum necessary and delete the rest.
How long it takes
| Step | Timeline |
|---|---|
| Meta-initiated deletion of tokens and mappings | Immediate, with a checkable confirmation code |
| We confirm receipt of an emailed request | Within 3 business days |
| We delete your records from the live database | Within 30 days of confirmation |
| Backups containing your records are purged | On rolling cycle, up to 90 days |
Once your live records are deleted, we don't restore them from backup. Backups are only restored to recover from a system failure, and any restored copy is re-purged on the next cycle.